Working with an Outsourced Contact Centre

Working with an Outsourced Contact Centre With advancements in communication technology a call to the other side of the world can sound as clear as one made ‘round the corner’. As a result call centres of all shapes, sizes, languages and locations are offering everything from simple messaging services to customer support and order processing. With […]

Your customer service lines are changing

Your customer service lines are changing As of 13th June 2014 there has been a new legal requirement for all businesses to provide a standard rate number for their customer services lines. This means providing a 01, 02 or 03 number instead of the usual 0845. This new legislation is to ensure customers don’t pay […]

Making that First Impression: The importance of getting it right first time

Making that First Impression: The importance of getting it right first time The first impression is the one that counts. Above all else this is something that will stick in the mind of the (potential) customer and help form their opinion of your company. Professionalism and positivity are two of the key things that many […]